Refund Policy
Last updated: [Date]
This Refund Policy explains how refunds are handled on ArabicMentor.
1. General Policy
ArabicMentor acts as a marketplace platform. Refunds are subject to teacher policies and the conditions below.
2. Eligible Refunds
A refund may be considered if:
- A lesson is canceled by the teacher
- A technical issue prevents the lesson from taking place
- The service was not delivered as described
3. Non-Refundable Cases
Refunds are not guaranteed in the following cases:
- The student fails to attend the lesson
- The lesson is completed successfully
- Issues caused by the student’s internet connection or device
- Requests made after the lesson has taken place
4. Refund Requests
- Refund requests must be submitted within [X] days of the scheduled lesson.
- Requests are reviewed on a case-by-case basis.
5. Refund Method
Approved refunds will be processed using the original payment method when possible. Processing time may vary depending on the payment provider.
6. Platform Fees
Platform or transaction fees may be non-refundable unless otherwise stated.
7. Contact
For refund requests or questions, please contact: [Your Support Email]